Privacy Policy

1. Who are we?

PH Fitness
Zürichstraat 20
6135 LP Sittard
The Netherlands

📧 E-mail: support@phfitness.nl
🌐 Website: www.phfitness.nl

Where "we", "us" or "our" is mentioned in this privacy policy, PH Fitness is meant.

2. What personal data do we collect?

This privacy policy applies to all personal data that you share with us via:

  • our website and webshop

  • email and telephone communication

  • social media (such as Instagram, Facebook, TikTok etc.)

  • SMS

  • post

If you are under 16 years old, a parent or legal guardian must make a purchase on your behalf.

Data we (may) process:

  • First and last name

  • Address details

  • Email address

  • Phone number

  • Order and invoice details

  • Delivery address (also if this concerns a third party)

  • Payment details (processed via secure payment providers)

  • Account data (wishlist, viewed products, abandoned carts)

  • Communication with our customer service

  • Reviews and feedback

  • Marketing preferences

  • Technical data (cookies, IP address, browser data)

In addition, we may receive data via third parties such as:

  • Meta (Facebook / Instagram)

  • Google

  • TikTok

  • CRM systems

  • Marketing and advertising platforms

3. What do we use your data for?

We process personal data only when this is necessary and lawful. The main purposes are:

a. Performance of agreements

  • Processing and delivering orders

  • Customer service and return handling

  • Invoicing and payments

  • Sending order and delivery updates

b. Legal obligations

  • Administration and retention obligations

  • Handling complaints

  • Security and fraud prevention

c. Marketing & communication (with consent)

  • Newsletters and offers

  • Email and SMS marketing

  • Abandoned cart reminders

  • Review requests

  • Loyalty and referral programs

You can always unsubscribe via the unsubscribe link in our communications or by emailing us at info@phfitness.nl.

d. Legitimate interest

  • Improvement of our website and services

  • Analysis of website usage

  • Optimization of marketing campaigns

  • Security and fraud prevention

4. Legal basis for processing (GDPR)

We process personal data based on:

  • Your consent

  • The performance of an agreement

  • A legal obligation

  • Our legitimate interest

5. Marketing communication

We only send marketing communications when you have given your consent.
Each email and SMS contains a clear unsubscribe option.

When you unsubscribe, we will keep your email address on an exclusion list to prevent further mailings.

6. SMS marketing

If you sign up for SMS marketing, we will use your phone number for:

  • order updates

  • abandoned cart reminders

  • offers and promotions

  • review requests

You can unsubscribe by replying STOP to an SMS or via the unsubscribe link.
Message and data rates may apply.

7. Cookies

We use cookies to ensure our website functions correctly and to improve it.

Types of cookies:

  1. Functional cookies – necessary for the website's operation

  2. Analytical cookies – insight into website usage

  3. Preference cookies – remembering settings

  4. Marketing cookies – personalized advertisements

You can manage or delete cookies via your browser settings.
More information:
https://autoriteitpersoonsgegevens.nl

8. Data security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access.

9. Retention periods

Personal data is not stored longer than necessary:

  • Account and order data: as long as legally required

  • Marketing data: until unsubscribe

  • Reviews: until removal request

10. Your rights

You have the right to:

  • access your data

  • have your data corrected

  • have your data deleted

  • restrict processing

  • object to processing

  • transfer your data

  • withdraw consent

You can submit a request via support@phfitness.nl.
We will respond within 1 month at the latest.

11. Complaints

Do you have a complaint about how we handle your data?
Please contact us first at support@phfitness.nl.

You can also file a complaint with the supervisory authority:

Dutch Data Protection Authority
https://autoriteitpersoonsgegevens.nl

12. Changes

We reserve the right to change this privacy policy.
The most current version is always available on our website.

13. Contact

For questions about this privacy policy:
📧 support@phfitness.nl