๐ Orders
Can I change or combine an existing order?
No, once an order has been placed it cannot be combined or changed. If you want to change something, the existing order has to be cancelled and placed again.
Can I cancel my order?
You can try to cancel your order as soon as you notice by sending an email to support@phfitness.nl with โCANCELโ in the subject line. Cancellation is only possible as long as the order has not yet been processed or shipped. If your order has already been shipped, you can always use your right of withdrawal as a consumer.
๐ Shipping & delivery
When will my order be shipped?
In-stock products ordered before 12:00 are shipped the same working day. To the Netherlands and Belgium the estimated delivery time is 1โ3 working days, for large equipment (power stations, pilates, rowing and ski trainers and dumbbell sets) 2โ3 working days. To other European countries it is 2โ7 working days. See our shipping information for more details. The current stock or pre-order status on the product page is decisive.
How can I check my order status or tracking?
After shipping you will receive tracking information by email, so you can follow the current status of your shipment.
What should I know about the delivery of heavy products?
Large and heavy products are delivered to the first door, in accordance with the carrier's conditions and accessibility requirements. For large orders, the carrier normally calls on the day of delivery. This may vary by carrier, so keep a close eye on the tracking information.
I only received part of my order. Where is the rest?
Some orders are shipped in several parcels. Check the tracking information for additional shipments. Is something still missing after that? Email your order number to support@phfitness.nl.
Is assembly included?
No, assembly is not included and is not carried out by PH Fitness. Large products come with a manual and, where available, a video manual.
Can I collect my order?
Yes, by appointment only, Monday to Friday 09:30โ17:00, at PH Fitness, Zรผrichstraat 20, 6135 LP Sittard, the Netherlands. Noorderpoort 33 in Venlo is not a visiting, collection or return address.
โฉ๏ธ Returns
How can I return a product?
You can return products up to 30 days after receipt; your statutory 14-day right of withdrawal also continues to apply. Please let us know in advance at support@phfitness.nl with your order number and the products you are sending back. Return the product complete and well packed, in the original packaging where possible. More on the returns policy and right of withdrawal pages.
What does a return cost?
The cost of sending the product back is yours. You can arrange your own carrier, or we can have the return collected; the cost depends on weight and size, and we will tell you the amount in advance. We deduct these costs from your refund.
When will I receive my refund?
Within 14 days of you informing us that you are withdrawing, via the original payment method. We may wait until the return has reached us or until you have shown that you have sent it. You will usually receive your money within 5 working days after the return reaches us.
๐ก๏ธ Warranty
What warranty does PH Fitness offer?
PH Fitness offers a 2-year warranty to consumers and a 6-month warranty for business or commercial purchases. This commercial warranty does not affect consumers' statutory rights.
What does the warranty cover?
The warranty covers manufacturing and material defects under normal use in accordance with the manual. Wear parts, normal wear and tear, cosmetic damage and damage caused by incorrect assembly, overloading, your own modifications or lack of maintenance are not covered.
How do I report a defect?
Email your order number, a clear description and photos or a video of the defect to support@phfitness.nl. We will assess the report and decide on the appropriate solution.
๐ฆ Products & stock
When will a product be back in stock?
We are continuously replenishing our stock. Is a product shown as โout of stockโ? You can email us for an estimate.
Does PH Fitness accept pre-orders?
Some products can be ordered while not in stock. The available order option and any shipping date are shown on the product page for the selected variant. Can't order the variant? Contact us to discuss the options. For specific questions, contact us via support@phfitness.nl.
๐ณ Discount codes
I forgot to apply my discount code. Can it still be added?
Send us an email with your order number and the discount code. We are always happy to see what is possible.
๐ฑ Account & registration
Can I link an order to my account?
If you were not logged in when placing the order, we unfortunately cannot link an existing order to your account manually. Make sure you are logged in when ordering so that this is registered automatically.
๐ ๏ธ Product advice & support
How can I get advice before buying a product?
Our team is ready to help! Send an email to support@phfitness.nl with your questions about use, dimensions or training applications and we will help you personally.
๐ International shipping
Does PH Fitness ship to other countries?
Yes, free within the EU, except Greece, Cyprus and Malta. In Portugal we only deliver to the mainland; the Azores and Madeira are excluded. For the Balearic Islands, the Canary Islands, Ceuta, Melilla, Sicily and Sardinia, a surcharge applies, which you will see at checkout. See our shipping information for current destinations and delivery times. For shipping to other countries, contact us via support@phfitness.nl for options and rates.