Frequently asked questions

🛒 Orders

Can I change or combine an existing order?
No. Once an order has been placed, it cannot be combined or changed. If you want to make a change, the existing order must be cancelled and placed again.

Can I cancel my order?
You can try to cancel your order as soon as you notice by emailing support@phfitness.nl with “CANCEL” in the subject line. Cancellation is only possible while the order has not yet been processed or dispatched.

🚚 Shipping & delivery

When will my order be dispatched?
In-stock products ordered before 12:00 are dispatched on the same business day. Estimated delivery is 1–3 business days to the Netherlands and Belgium, and 2–3 business days there for large equipment (power racks, Pilates, rowers, ski trainers and dumbbell sets). Delivery to other European countries takes 2–7 business days. See our shipping information for more details. The current stock or pre-order status on the product page takes precedence.

How can I check my order status or tracking?
After dispatch, you will receive tracking information by email. You can use it to follow the current status of your shipment.

What should I know about the delivery of heavy products?
Large and heavy products are delivered to the first door, subject to the carrier’s conditions and access requirements. For large orders, the carrier usually calls on the delivery day. This may vary by carrier, so please keep an eye on the tracking information.

I have only received part of my order. Where is the rest?
Some orders are sent in several packages. Check the tracking information for additional shipments. Is something still missing? Email your order number to support@phfitness.nl.

Is assembly included?
No. Assembly is not included and is not carried out by PH Fitness. On request, we can obtain a quote from an external assembly provider. Large products are supplied with an instruction manual and, where available, a video guide.

Can I collect my order?
Yes, by appointment only at PH Fitness, Zürichstraat 20, 6135 LP Sittard. Noorderpoort 33 in Venlo is not an address for visits, collection or returns.

↩️ Returns

How can I return a product?
Register your return within 30 days of receipt via support@phfitness.nl, stating your order number and the products you wish to return. Return the product unused, undamaged, complete and, where possible, in its original packaging.

What does a return cost?
PH Fitness can arrange the return shipment for €25 for products weighing up to and including 30 kg and €50 for products weighing over 30 kg. You may also arrange your own carrier. Any costs are deducted from the refund to the extent permitted by law.

When will I receive my refund?
We process the refund within 5 business days after the return has been received and inspected, using the original payment method.

🛡️ Warranty

What warranty does PH Fitness offer?
PH Fitness offers a 2-year warranty to consumers and a 6-month warranty for business or commercial purchases. This commercial warranty does not affect consumers’ statutory rights.

What does the warranty cover?
The warranty covers manufacturing and material defects under normal use in accordance with the instructions. Wear parts, normal wear and tear, cosmetic damage, and damage caused by incorrect assembly, overloading, your own modifications or inadequate maintenance are not covered.

How do I report a defect?
Email your order number, a clear explanation and photos or a video of the defect to support@phfitness.nl. We will assess the report and determine the appropriate solution.

📦 Products & stock

When will a product be back in stock?
We are continually replenishing our stock. Is a product listed as out of stock? You can email us for an estimate.

Does PH Fitness accept pre-orders?
Some products can be ordered while they are out of stock. The available ordering option and any dispatch date are shown on the product page for your selected variant. If you cannot order that variant, contact us to discuss the options. For specific questions, email support@phfitness.nl.

💳 Discount codes

I forgot to apply my discount code. Can it still be added?
Email us your order number and the discount code. We are happy to look into what is possible.

📱 Account & registration

Can I link an order to my account?
If you were not logged in when placing your order, we unfortunately cannot manually link an existing order to your account. Make sure you are logged in when ordering so that this is registered automatically.

🛠️ Product advice & support

How can I get advice before buying a product?
Our team is ready to help. Email support@phfitness.nl with your questions about use, dimensions or training applications, and we will help you personally.

📍 International shipping

Does PH Fitness ship to other countries?
Yes, we deliver to the Netherlands, Belgium, Germany and other countries in Europe. For Portugal, we deliver to the mainland only; the Azores and Madeira are excluded. See our shipping information for current destinations and delivery times. For shipping to other countries, contact support@phfitness.nl to discuss options and rates.